About Us

We have a guiding principle that we rely on whenever we’re faced with a tough decision: ‘Let’s just do what’s right.’

This simple mantra shapes our actions—whether it’s offering a business a refund or making a difficult financial call. The question we ask ourselves is: ‘Is this the right thing to do?’ If it’s not, we won’t do it. But if it is, even if it stings a little, we follow through—because doing what’s right matters more than short-term convenience.

There have been times when we’ve absorbed unexpected fees, and other times when we’ve passed some along. But in every case, we strive to keep things fair and balanced. This commitment to fairness has earned us the respect of our clients and partners.

At Coastal Merchant Services, we believe your merchant account should be simple, transparent, and free of hidden fees. That’s why we offer Interchange Plus pricing, a clear and easy-to-understand model that ensures you know exactly what you’re paying for.

Unlike many payment processors that deliberately over-complicate their statements, our statements are designed to be among the easiest to read in the industry—making your billing crystal clear and hassle-free.

Additionally, we’re committed to continuous improvement. Our corporate team holds weekly training meetings to discuss new initiatives and innovations. We also maintain an open-door policy, ensuring effective communication and keeping our services aligned with your evolving business needs.

If you’re looking for a reliable, transparent, and locally trusted payment processing partner, look no further than Coastal Merchant Services. Hundreds of businesses in our community trust us to handle their credit card processing needs, and we’re ready to help your business thrive.

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