We have a saying we use whenever we’re faced with a tough decision: “Let’s just do what’s right”!
It helps drive decisions—anywhere from giving a business a refund or giving a sales person a little extra help on a deal—is it what’s right? If not, then don’t do it. But if it is, and even if it stings a bit… do it because it’s the right thing to do.
Sometimes we’ve eaten fees that have come up, and we’ve passed through some as well, but most importantly it’s fair and balanced. Our clients, partners and team members have come to respect that.